| Tropical Storm Debby | 08.08.2024 |
| Provider Enrollment File | 08.07.2024 |
| RA’s and 835 files Delay | 08.01.2024 |
| Remittance Advices/Explanation | 07.26.2024 |
| RA’s and 835 files Available | 07.25.2024 |
| RA’s and 835 files Delay | 07.25.2024 |
| Provider Direct Update | 07.22.2024 |
| CrowdStrike Outages | 07.19.2024 |
| RA’s and 835 files Available | 07.18.2024 |
| RA’s and 835 files Delay | 07.18.2024 |
| New Enrollment/STR issue in Provider Direct | 07.17.2024 |
| Enrollment/STR issue in Provider Direct | 07.16.2024 |
| Attention PCS Electronic Visit Verification (EVV) Providers | 07.16.2024 |
| RA’s and 835 files Delay | 07.11.2024 |
| Issue Accessing Member Data in Provider Direct Resolved | 07.02.2024 |
| Issue Accessing Member Data in Provider Direct | 07.01.2024 |
| Providers Using Change Healthcare | 06.27.2024 |
| Provider Direct Update | 06.25.2024 |
| 1915i Assessments and TCM Provider Responsibilities | 06.21.2024 |
| RA’s and 835 files Available | 06.20.2024 |
| RA’s and 835 files Delay | 06.20.2024 |
| Issue Causing Denial | 06.12.2024 |
| RA’s and 835 files available | 06.06.2024 |
| RA’s and 835 files Delay | 06.06.2024 |
| Change Healthcare 837 and 835 Files | 05.31.2024 |
| Provider Direct Update | 05.30.2024 |
| RA's & 835 Available | 05.23.2024 |
| RA's & 835 Delay | 05.23.2024 |
| RA's Now available in PD | 05.16.2024 |
| Claims-Signed-BAA-QSO | 05.16.2024 |
| Attention State Funded Providers | 05.14.2024 |
| iTransact Schedule Down Time | 05.09.2024 |
| NDC Adjudication Reminder | 05.07.2024 |
| iTransact Schedule Down Time | 05.06.2024 |
| Checkwrite Delay Available | 05.02.2024 |
| Checkwrite Delay | 05.02.2024 |
| Provider Direct Update | 04.22.2024 |
| Checkwrite Delay Resolved | 04.18.2024 |
| Checkwrite Delay | 04.17.2024 |
| Checkwrite Delay Resolved | 04.05.2024 |
| Checkwrite Delay | 04.04.2024 |
| Provider Direct Update | 03.25.2024 |
| Checkwrite Delay | 03.14.2024 |
| Downtime – Legacy Eastpointe iTransact Provider Portal | 03.13.2024 |
| Manually Run the RA/835 process | 03.12.2024 |
| Alternative Claims Submission Options | 03.08.2024 |
| Information about Claims Submitted via 837 | 03.07.2024 |
| Manually run the RA/835 process | 03.06.2024 |
| Claim Email Ticket System | 03.05.2024 |
| Access 835 Remittance - through Trillium’s Provider Direct | 03.05.2024 |
| 835/RA Available | 03.01.2024 |
| Schedule Delay 835/RA | 02.26.2024 |
| Provider Direct Update | 02.26.2024 |
| security issue with Change Healthcare | 02.23.2024 |
| Schedule 835/RA Complete | 02.22.2024 |
| Schedule Delay 835/RA | 02.19.2024 |
| 835/RA Available | 02.15.2024 |
| 835/RA change | 02.12.2024 |
| Issue with 835/RA - Resolved | 02.09.2024 |
| Issue with 835/RA | 02.08.2024 |
| Provider reminder complete New Provider Network Packet | 01.29.2024 |
| Provider reminder complete New Provider Network Packet | 01.26.2024 |
| Provider Office Hours Information | 01.22.2024 |
| Provider Direct Update | 01.22.2024 |
| All Providers with Direct Care Worker (DCW) Rate Increases | 01.17.2024 |
| Issue with 835/RA - Resolved | 01.12.2024 |
| Issue with 835/RA | 01.11.2024 |
| Clinical Consolidation Bulletin 05 Removed | 01.10.2024 |
| Provider Direct Process Training | 01.08.2024 |
| Alert of Malicious Emails | 01.03.2024 |
| Multi-factor authentication email issues resolved | 01.03.2024 |
| Multi-factor authentication email | 01.03.2024 |
| Provider Direct Update | 12.18.2023 |
| Provider Direct Update | 11.27.2023 |
| Provider Checkwrite | 11.02.2023 |
| Provider Direct Update | 10.23.2023 |
| DMH/DD/SUS FY 2022-2023 State Funded Claims Cut off | 10.04.2023 |
| Provider Direct Issues Resolved | 09.29.2023 |
| Provider Direct Issues | 09.29.2023 |
| Provider Checkwrites Issues | 09.26.2023 |
| Provider Direct Update | 09.25.2023 |
| Provider CIE Trainings | 09.13.2023 |
| Issue with License/Accreditation/Certification (LAC) Effective Dates on Provider Applications | 09.05.2023 |
| Hurricane Idalia | 08.30.2023 |
| Provider Direct Down Issue Resolved | 08.28.2023 |
| Provider Direct Update | 08.28.2023 |
| Provider Direct Down | 08.28.2023 |
| Remittance Advice and 835 files | 08.25.2023 |
| My Learning Campus offline | 07.24.2023 |
| Provider Direct Update | 07.24.2023 |
| EFT, RA and 835 Processing Issue Resolved | 07.19.2023 |
| EFT, RA and 835 Processing Issue Identify | 07.19.2023 |
| EFT, RA and 835 Processing | 07.19.2023 |
| My Learning Campus offline, Attention EVV Provider | 07.17.2023 |
| Tailored Plan Delayed | 07.11.2023 |
| Update from NCTracks | 07.05.2023 |
| Provider Direct Update | 06.26.2023 |
| Claims Adjudication Delayed | 06.23.2023 |
| Provider Direct Update | 06.22.2023 |
| Time Sensitive: Re-verification | 06.19.2023 |
| Provider Direct Update | 06.12.2023 |
| Increase in Denials | 05.31.2023 |
| Provider Direct Update | 05.22.2023 |
| Provider Direct Notification | 05.16.2023 |
| Provider Reverification | 05.12.2023 |
| Issue Impacting Claims Processing | EVV Providers Announcement | 05.11.2023 |
| Provider Reverification and Splitting Claims | 05.10.2023 |
| Provider Direct Update | 04.25.2023 |
| Webinar-Based Public Hearing - Amendment for Residential and Inpatient Treatment for Individuals with Substance Abuse Disorder | 04.12.2023 |
| Issue impacting Claims Processing Resolved | 04.06.2023 |
| Issue impacting Claims Processing | 04.05.2023 |
| Joint DMH/DD/SUS and DHB (NC Medicaid) Provider Webinar | 03.31.2023 |
| NCDHHS Delays Implementation of the NC Medicaid Managed Care Behavioral Health and I/DD Tailored Plans | 03.29.2023 |
| Splitting Claims for Medicaid Direct Implementation | 03.28.2023 |
| Provider Direct Update | 03.27.2023 |
| Splitting Claims for Medicaid Direct Implementation | 03.21.2023 |
| Provider Direct Performance Issues Resolved | 03.17.2023 |
| Provider Direct Performance Issues | 03.17.2023 |
| Splitting Claims for Medicaid Direct Implementation | 03.16.2023 |
| Stakeholder Engagement Behavioral Health Clinical Coverage Policy Update | 03.16.2023 |
| Provider Direct Update | 03.13.2023 |
| IRIS System Now Available | 03.06.2023 |
| IRIS System Unavailable | 03.03.2023 |
| NC Medicaid changed the start date for Tailored Plans | 02.27.2023 |
| Provider Direct Update | 02.20.2023 |
| Provider Direct and Claims SFTP Updates | 01.26.2023 |
| Provider Direct Update | 01.25.2023 |
| Request for Interest Trillium Juvenile Justice Psychological Assessment and Evaluation Network | 01.23.2023 |
| Change in Ending of the NC State of Emergency Flexibilities | 01.13.2023 |
| Stakeholders Engagement Documents | 01.12.2023 |
| Increase to Individual Support/Intermediate Care Facility Rates | 01.03.2023 |
| Quest Analytics BetterDoctor Provider Outreach | 12.15.2022 |
| Provider Direct Update | 12.12.2022 |
| ZixSecure Emails Issue | 12.06.2022 |
| Claims Processing issues resolved | 12.02.2022 |
| Claims Processing issues, NC Medicaid Managed Care Provider Update | 12.01.2022 |
| Provider Direct Update | 11.28.2022 |
| Open Enrollment Announcement: Respite | 11.22.2022 |
| Provider Direct Update | 11.14.2022 |
| Provider Survey & Special TCM Provider Meeting | 11.02.2022 |
| Provider Direct Update | 10.27.2022 |
| DHHS Community Engagement | 10.26.2022 |
| DHHS Community Engagement | 10.25.2022 |
| IRIS System Issue Resolved | 10.18.2022 |
| IRIS System Unavailable | 10.13.2022 |
| KACE Ticketing System Issue Resolved | 10.12.2022 |
| KACE Ticketing System Issue | 10.11.2022 |
| Provider Direct Update | 10.10.2022 |
| NC Medicaid Temporary Flexibilities | 09.30.2022 |
| NC Medicaid Tailored Plan Rollout | 09.29.2022 |
| Provider Direct Update | 09.26.2022 |
| Provider Direct User Interface Format Changes | 03.13.2022 |
| Migration to New EDI/Trading Partner Platform | 09.09.2022 |
| Nicotine Replacement Therapy Funding Request for Applications | 09.07.2022 |
| Provider Direct Update | 09.06.2022 |
| Extends Open Enrollment & Remediations Program | 09.02.2022 |
| Provider Direct Update | 08.22.2022 |
| Provider Terms & Conditions Instructions | 08.17.2022 |
| Provider Direct Update | 08.08.2022 |
| Provider Direct Update | 07.25.2022 |
| Joint Communication Bulletin #J424 | 07.19.2022 |
| Opioid Remediation Programs Requests for Funding | 07.18.2022 |
| Medicaid Transformation- Provider Tailored Plan Trainings | 07.11.2022 |
| Tailored Plan Provider Manual Posted | 07.08.2022 |
| Provider Direct Update | 07.05.2022 |
| Provider Development Needs Assessment | 07.05.2022 |
| Provider Direct Update | 06.27.2022 |
| National Core Indicators™ Staff Stability Survey for 2021 Available | 06.21.2022 |
| Federal Public Health Emergency (PHE) Ends | 06.20.2022 |
| Provider Direct Update | 06.15.2022 |
| Medicaid Updates - Tailored Plan Contract | 06.13.2022 |
| Medicaid Updates | 06.01.2022 |
| Monthly Provider Update Call | 05.31.2022 |
| Provider Direct Update | 05.23.2022 |
| Provider training and Child Residential Quality Care | 05.20.2022 |
| Special Bulletin COVID-19 #237 | 05.11.2022 |
| Division of MH/DD/SAS Grant Opportunities | 05.05.2022 |
| NCDHHS, Division of MH/DD/SAS Mental Health Awareness Series | 05.02.2022 |
| Migration to New System Edifecs Issue | 04.27.2022 |
| Provider Direct Update | 04.26.2022 |
| DMHDDSUS and DHB Monthly Providers Call | 04.05.2022 |
| EDIFECS Communication | 03.29.2022 |
| Provider Direct Update | 03.28.2022 |
| DMHDDSAS and DHB NC Medicaid Consumer Call | 03.23.2022 |
| Special Bulletin COVID-19 #237 | 03.22.2022 |
| Community Partners Webinar | 03.18.2022 |
| DHHS Competitive Integrated Employment | 03.07.2022 |
| HCBS Provider Rate Increases for Increasing DCW Worker Wages | 03.02.2022 |
| SSO Communication Required for External Providers | 03.01.2022 |
| Community Alternatives Program for Children Waiver Renewal Update | 02.28.2022 |
| Provider Announcements | 02.28.2022 |
| Provider Medicaid COVID-19 Rates | 02.25.2022 |
| Monthly Member & Stakeholder Update Call | 02.24.2022 |
| Provider Direct Update | 02.24.2022 |
| Provider Manual & Member Handbook Update | 02.18.2022 |
| EVV Stakeholder Meeting | 02.17.2022 |
| Mental Health Summit - Peeling Back the Layers on Minority Behavioral Heath | 02.14.2022 |
| Provider Direct: SSO + External/Provider Tester | 02.09.2022 |
| DHHS Competitive Integrated Employment | 02.08.2022 |
| New Codes for EVV & Special Bulletin #229 | 02.07.2022 |
| Providers Resources | 02.02.2022 |
| Provider Direct: SSO + External/Provider Tester | 02.02.2022 |
| Provider Direct Update | 01.24.2022 |
| Update for Providers of I/DD Services | 01.20.2022 |
| Important Information for Providers | 01.19.2022 |
| Monthly Providers Call | 01.04.2022 |
| IRIS Website Transition | 12.29.2021 |
| Provider Direct Update | 12.14.2021 |
| Provider Direct Update | 12.13.2021 |
| HHAeXchange Important Provider Remainder | 12.08.2021 |
| JCB#405 - Operational Guide for a Coordinated Response to a Sudden Closure of a Child Residential Care Facility | 12.06.2021 |
| IRIS System and Provider Call | 12.01.2021 |
| Provider Direct Updated | 11.22.2021 |
| Provider Support Service Line Telephone Outage | 11.22.2021 |
| Provider Direct Update and Webinar for Community Partners | 11.15.2021 |
| Breath Easy NC: Becoming Tabacco-Free Training | 10.28.2021 |
| Provider Direct Update | 10.25.2021 |
| Email Phishing Campaign—Zix® Secure Email | 10.01.2021 |
| EVV Soft Launch Remainder | 08.30.2021 |
| Provider Direct Update | 08.23.2021 |
| DMHDDSAS and DHB NC Medicaid Provider Call Update | 08.02.2021 |
| Trillium Awarded Tailored Plan Contract | 07.28.2021 |
| Provider Direct Update | 07.26.2021 |
| Provider Direct Update | 07.09.2021 |
| Electronic Visit Verification Implementation Extended | 06.29.2021 |
| Provider Direct Update / IRIS changes with Medicaid Transformation | 06.21.2021 |
| IRIS Downtime | 05.28.2021 |
| Provider Direct Update | 05.24.2021 |
| Expiring Provider Credential Notice | 05.18.2021 |
| Notification - RANSOMWARE Attack Precautions | 05.11.2021 |
| Provider Manual Removed from Website | 05.07.2021 |
| Back Porch Chat: Behavioral Health Services in Standard Plan | 05.05.2021 |
| Provider Direct Update | 04.30.2021 |
| Provider Direct Update | 04.26.2021 |
| Deleting "Cookies" in NCTracks | 04.23.2021 |
| DMHDDSAS and DHB NC Medicaid Provider Call Update | 04.21.2021 |
| Providers of Facility-Based Crisis and Mobile Crisis Services | 04.15.2021 |
| COVID-19 Vaccine Information: Eligibility Expanded and Resources for Site Locations and Availability | 04.09.2021 |
| Provider Direct Update | 04.05.2021 |
| Ticket System Outage | 04.01.2021 |
| Information about Medicaid Transformation | 03.25.2021 |
| Provider Direct Update | 03.23.2021 |
| Urgent Note for providers and Provider Direct Update | 02.22.2021 |
| Provider Direct Update | 01.26.2021 |
