Crisis Services
Trillium embraces North Carolina's Crisis Solutions Initiative to ensure people know where to get help quickly and effectively.
Anyone who is experiencing a physical health emergency or a life-threatening situation must call 911. The 988 Suicide and Crisis Line offers access (24 hours a day, 7 days a week) to trained crisis counselors who can help people experiencing mental health-related distress. That could be:
- Thoughts of suicide or hurting others.
- Mental health or substance use crisis, or any emotional distress.
- Symptoms of psychosis
In the event of an emergency event or disaster declaration, Trillium will make sure members can fill an emergency supply of medications. Certain members will also be able to get the maximum extended day supply of their prescriptions. Your care manager will share more information with you about this.
During an emergency, you can call our Behavioral Health Crisis Line at 1-888-302-0738. Trained, licensed clinicians are available at all times (24 hours a day, 7 days a week) to talk with you.
Types of emergency/crisis services available in our area include:
The statewide Peer Warmline is a phone line staffed by Peer Support Specialists who offer non-clinical support and resources to those in crisis. Peer Support Specialists (or “peers”) are people living in recovery with mental illness and/or substance use disorder who provide support to others who can benefit from their lived experience. Their unique expertise helps reduce stigma while strengthening overall engagement in care. Like 988, North Carolina's Peer Warmline is available 24 hours a day, 7 days a week.
- Call 1-855-PEERS NC (855-733-7762) 24/7
Available to all North Carolinians
People in need of assistance and wanting to speak with a peer can call the Peer Warmline at 1-855-PEERS NC (1-855-733-7762), and people who call 988 will have the option to connect with the Peer Warmline if they prefer to speak with a peer.
Both the NCDHHS Peer Warmline and 988 are available to anyone, anytime. If you or someone you know is struggling or in crisis, help is available.
Mobile Crisis Teams work for Network Providers who contract with Trillium. Teams are made up of experienced clinical staff well-trained in crisis helping people in crisis. When a person experiences a behavioral health crisis, a member of the Mobile Crisis Team will respond and meet the person wherever needed -- at home, at school, at work or in the community. If you or a loved one is experiencing a mental health or substance use crisis, please call the Mobile Crisis Team serving your county listed below.
| Counties Trillium Covers | Mobile Crisis Team | |||
|---|---|---|---|---|
| Beaufort Bladen Brunswick Bertie Camden Carteret Craven Columbus Chowan Currituck | Dare Edgecombe Gates Greene Halifax Hyde Hertford Jones Lenoir Martin | Nash New Hanover Northampton Onslow Pamlico Pasquotank Pender Perquimans | Pitt Robeson Sampson Scotland Tyrrell Warren Washington Wayne Wilson | Integrated Family Services, PLLC |
| Bladen Brunswick Carteret | Craven Jones | New Hanover Onslow | Pamlico Pender | RHA Health Services, Inc. |
| Robeson Scotland | Monarch | |||
| Duplin Edgecombe | Greene Lenoir | Sampson Wayne | Wilson | Easterseals UCP |
| Anson Guilford | Hoke Lee | Montgomery Moore | Randolph Richmond | Therapeutic Alternatives |
If it is a physical health emergency or a life-threatening situation, call 911.
In an emergency, you can call our Behavioral Health Crisis Line at 1-866-990-9763 24 hours a day, 7 days a week. A Mobile Crisis Team for your county can come to your location, or you can go to a crisis center.
Walk-in clinics are available across our region. Similar to an urgent care for physical health, you can walk-in to these clinics for help with mental health concerns. Here is the full list of Walk-in Clinics by County.
We also work with Facility-Based Crisis (FBC) Centers which can help you without an appointment.
Telepsychiatry incorporates modern technology to connect psychiatrists and other health professionals with people who have mental health or substance use challenges living in remote areas with few local medical resources. Many providers for physical and behavioral health now offer virtual appointments, using a computer or over the phone. You can ask your provider about these services.
Crisis Intervention Team (CIT) training is a jail diversion and de-escalation model of training for law enforcement during which officers gain a better understanding of individuals with serious mental illness, substance use disorders, or intellectual/developmental disabilities. They also learn about local resources for people to find the help they need rather than face arrest
Individuals experiencing or witnessing a behavioral health crisis can request a CIT-trained officer when they call 911.
Learn more about our Regional CIT Training Program.
Mental Health First Aid trains adults to recognize the potential risk factors and warning signs for a range of mental health problems, like depression, anxiety, psychotic disorders, substance use disorders, and self-injury. Trillium offers two courses, Adult Mental Health First Aid and Youth Mental Health First Aid.
For more information or to register for a free class, visit our Mental Health First Aid page. You can also email MHFAtraining@TrilliumNC.org or call 1-866-998-2597.
NC START
North Carolina Systemic, Therapeutic, Assessment, Resources, and Treatment (NC START) is a statewide community crisis prevention and intervention program for individuals ages 6 and above with intellectual/developmental disabilities and co-occurring complex behavioral and/or mental health needs. START crisis prevention and intervention services are provided through clinical systemic consultation, training, education, therapeutic respite, crisis response, and therapeutic coaching. The model works to improve the lives of the individuals served and their families by providing services and supports using a person-centered, positive, multidisciplinary, cost-effective, systemic and evidence-informed approach.
To learn more about NC START in North Carolina, click on the following links:
To learn more about emergency and crisis services in North Carolina, click on the following links.
Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.